I purchased a ticket in February for a concert for over $800. Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. My girlfriend's 30th bday gift is being ripped off!
StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money StubHub's no-refund policy leaves ticket holders fuming - WCPO They were for the correct date and time ? However, from the date selection to the purchase the date was changed. Its really not fair to people whom purchased on this platform.
I asked them to email me a screenshot proving that they had reviewed and saw this and asked to speak to a manager. Necessary cookies are absolutely essential for the website to function properly. Highly dussapointed. When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. 3. StubHub said in a statement that it has opted to offer this now because the live events industry is beginning to reopen with vaccinations accelerating and capacities increasing across stadia. Congratulations, Stubhub. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. 5 days later after i printed the tickets and submitted payment, the seller can change his or her mind at anytime? Save my name, email, and website in this browser for the next time I comment. Well apparently StubHub doesn't follow this procedure and they refuse to refund my money. Copyright 2012 - 2023, ReturnsAndRefunds.com. Your email address will not be published. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. I asked for proof that it showed on the original order (I was pretty sure it was not) and I asked for screenshots proving this. Are you kidding me really!? to see the game on TV? Hi, @Fatsuma! Apprently the man who sold us the tickets returned them after his money cleared to his pay pal account and after he had sent people in line with "barcode issues" that had ordered from stubhub that could not get into the concert and the manager had the he would "escalate" the issue. $868.64 is a lot of money especially now to just throw away. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. StubHub, which was recently acquired by Viagogo, another secondary ticketing marketplace, for $4 billion, declined to comment on the lawsuit against it. COMPANIES CAN HAVE ANY POLICY THEY CHOOSE, BUT IT MUST BE DISCLOSED AND CANNOT BE ALTERED AFTER A TRANSACTION.
Refunding tickets to a cancelled event - stubhub.community Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. Unfortunately, my order was submitted when I was clicked the cancel button. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. them this was wrong and deceitful and did not get off the phone until they refunded my money. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. Learn from our industrys leaders, discover whats happening, re-connect with friends and make new connections at, https://www.theticketingbusiness.com/2021/05/04/stubhub-offers-refunds-for-pre-policy-change-cancellations/, All TheTicketingBusiness News, Events and Job Opportunities, straight to your inbox. be around to get first dibs at floor seats, on 09/20/2012 I went Assuming you see the cancellation right away that doesn't give you much time, if any to repost the tickets and try to sell them again. The concert was June 11 but was supposedly postponed but again like I said no new date has been posted! Very disappointed. Wrong seats. In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. Stubhub does not accept returns. We greatly appreciate our communitys patience and understanding during this extraordinary time.. We appreciate your patience. I called customer service right away, but they denied a refund. THE ATTORNEY GENERAL SAYS ANYONE AFFE. The tickets are wrong ones worth $148 each!! The event has been passed, and no new date has been posted. No Refund Policy? They sold me 2 non-existing tickets and even admitted it by email. never use them again. I also don't think it's right that we have to wait until this artists decides when she will reschedule if she even does reschedule and I have to accommodate that new schedule. We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. The company even repeated that promise of full refunds in an email sent to Cormier in early March. Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. Thank you StubHub. If you want your refunds, go through your credit card companies or banks. Is it still taking 120 days? or Did you buy an excessive amount of tickets? StubHub is a global marketplace and our policies vary by region, in line with local guidance. I contacted Stubhub and they refused to refund my money. WARNING: DON'T BUY PARKING PASSES THROUGH STUBHUB. Other sellers may take a case-by-case policy. A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me.
StubHub to refund canceled events after pandemic complaints View Vivid Seats Refund Policy. Even talked to their top customer service expert who was an absolutely useless subhuman monster. Purchased 3 tickets in February to a Foo Fighters concert that was supposed to take place in May. Checked my status for my refund on two events. I WANT MY MONEY BACK!!!! Never again will I use StubHub! For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. 01-24-2022 11:26 AM. Not certain how that happened but I think that the site was confusing and I didn't pay full attention. They said if I disputed it with my CC company they'll cancel my account with them. This cant be legal but i must say i had the same thing happen with seatgeek for a April show and took legal action against them and instead of $500 they had to pay me well over 2000 in fees for my full refund and time wasted fighting with them for 5 months. I feel a big lawsuit brewing #stubhub pic.twitter.com/fa3gFUDx2d, Jared Rangel (@Jaredrangel) March 29, 2020, Back on the 12th of March, @StubHub had said they would give the option to refund money for events canceled. I will never use this site again and highly advocate not using it to anyone due to this. Our policy change may have come as a surprise to people.
UPDATE: Ticketmaster, StubHub, Eventbrite have all changed their refund StubHub Faces Lawsuit for Changing Refund Policy in Wake of COVID-19 IF THEY HAVE 100 COMPLAINTS, THERE ARE PROBABLY THOUSANDS IN MASSACHUSETTS WHO DIDNT COMPLAIN WHO ARE OWED MONEY. Make the best possible case for yourself. Was there fraudulent activity with my tickets ? Too many other competitors out there doing it differently. Completely unacceptable to sell tickets and then not provide them at the last minute, then keep the customer's money for up to 10 days and ruining plans. However, StubHub offers a refund. All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . Apparently they have a flawed process where the seller can cancal the trnasaction even though the funds were already paid. They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. StubHub has agreed to settle a complaint filed Tuesday by AG Yost in Franklin County Common Pleas Court. These people are entitled to their money back. All Rights Reserved. If you have recently made a purchase with StubHub and believe you're eligible for a refund, follow the below steps. Putting the money back in StubHub's money-back guarantee. I purchased tickets to an event that has been postponed twice the second time being indefinite. You will receive an email with instructions on how to receive your refund. I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. Rumors that you are ignoring customers are going around, and from what I have tried to contact you are proving them true. It not I guess it is small claims. Overcharged. You agree to provide StubHub with your Social Security Number or other tax identification number if necessary for StubHub to provide (without notice to You) information to the relevant tax authorities related to payments you receive from us and further authorize StubHub to release that information to the relevant tax authorities. First off, what's to stop someone from purchasing tickets, printing the PDF ticketed right away and then claiming they accidentally ordered the tickets ? I'm upset because I was already in and due to my ticket being purchased on stubhub I couldn't print it out inside Barclays because it wasn't from ticket master. The policy once promised a full refund for canceled events but now only offers a coupon worth 120% of an original order. This site is horrible. At the event, tickets were discovered to be invalid. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket.
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