It goes against our guidelines to offer incentives for reviews. Correction: non-existent customer service. Join the 261 people who've already contributed. No notice was given to anyone, I went into work that morning expecting to take classes and do my usual daily duties, 3 hours into my shift a team of 8 people were there, the place was emptied of all it's equipment and the owner told us that the gym is closed. Don't join this gym. Informed them that I was moving house and therefore cancelling my membership. Find out how we combat fake reviews. They've also had bad reports in the paper. The changing rooms are always clean and the same for the showers! Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. The timings of the place are good too accommodate all women there. The staff and instructors are lovely and always happy to help. I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. Companies can ask for reviews via automatic invitations. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. For example, you can easily set up automatic payments, so you're never late. All of the members that I have encountered at the gym were very supportive and helpful. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. Generally excellent facilties and equipment though can be a bit busy at times. I have paid for a year's membership through GymFlex and have no idea how to get my money back. Stockton On Tees - AVOID!! so you can relax after your workout. Absolutely flabbergasted of the audacity and attitude she had with me. The only this is that this is an extremely busy gym as it is luton's best ladies only gym. Also more weight clamps are needed as there aren't enough for the machines and free weights. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. All rights reserved. Top gym with great facilities and friendly staff that are always willing to provide support and advice. kept it quiet from staff aswell ! Do you agree with TruGym's TrustScore? One good search would have warned me but I was dazzled by the google and facebook reviews. Companies can ask for reviews via automatic invitations. The floor is never cleaned properly and the water dispenser has mild on it. No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. | Read 41-60 Reviews out of 265 The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. TruGym is filled with good equipment and friendly staff. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Very clean and covid compliant. HiPlease accept our sincere apologies for the negative experience you've had with truGym. I cannot wait until the mad rush dies down so that I can do some classes as at the moment they are packed out! How many stars would you give TruGym? Absolutely the poorest new customer relationships ever!! I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. Very shocking, and it looks like I'm one of many many cases. It was a great gym to start off my journey on becoming the best version of my self. Verification can help ensure real people write reviews about real companies. This was a friendly gym in Boston Lincolnshire. Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now. Companies can ask for reviews via automatic invitations. TruGym Stevenage. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. Anyone can write a Trustpilot review. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before. We also ensure all reviews are published without moderation. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This gym offers friendly staff with excellent personal trainers. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. This seems to be the case for all former members not just me. The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. The changing rooms are filled with lockers and very clean - there is a cleaner in there every night i go in. 0 star! Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. After reading about other peoples experiences of TruGym online, it seems this chain often shuts gyms without notice. From my experience and many others on the web they dont respond. They put on load music then procede to shout over it. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. Bring back Les Mills Body Combat please! Apparently it broke down three years ago and has not been fixed. It said I should hear back within 48 hours. Awful!! Most staff are very polite. Most of the equipment is very old and remains unfixed for long periods of time. Be proactive by paying attention to the customer's needs and offering help or recommendations . Highly recommended. Their finance company, Harlands, make it difficult for anyone wanting a refund and good luck with getting a reply from any of the owners. How many stars would you give TruGym? How many stars would you give TruGym? Friendly staff always happy to help. My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. Plus side, plenty of cardio equipment. Great equipment and when broken is fixed quickly. Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. info@gurukoolhub.com +1-408-834-0167; trugym customer service. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. Join the 271 people who've already contributed. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. All that would have been nice is a little timely correspondence to let me know what was happening and what I would be expected to pay etc etc. Suggested companies are based on peoples browsing tendencies. trugym customer service. 2023 Trustpilot, Inc. All rights reserved. Its hard to believe this is actually a trading company (for now!). But no way to resolve it. I've always felt so welcome at TruGym and enjoy making my daily trips. I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! Find out how we combat fake reviews. They now refuse to refund monies taken. I appreciate that it is a budget gym and the range of equipment is adequate. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. DONT GO TO THIS PLACE AT ANY COST, Trugym chatham, I didn't like the showers. Completely unresponsive to emails. kept it quiet from staff aswell ! False advertising! As the face of the organization, the customer service team is instrumental in building and maintaining that reputation. Poor customer service and conflicting information provided by staff! beyond me , they have sullied their name. Dont join the gym. I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. It would also be good to have some hit classes in the morning at 6. I find I spend more time on looking for the weights I need and connectors rather than actually training! We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Find out how we combat fake reviews. The machines, if broken are repaired quickly. I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. Ive been at this gym for nearly 2 years. I then get an email in May saying I would be charged 14 per month. Still waiting on a response to my request for a refund. Cancelled after one year membership. Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! Your experience matters. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. Your experience matters. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. All rights reserved. why have staff who cant help you on how to use equipment.Asked Hayley staff on Friday for help and she said she did not know how to use the equipment.How can she not know how to use the equipment when she is prompting the gym as she is staff.All she did was sat down and eat and not help at all. Awful!!! Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. Setting up Induction classes on weekends gives chances for working women to cope upRegards,Bhavana. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members I was asked if Id like to suspend or cancel my membership. I signed up back in August, waiting absolutely ages for it to open. why would you not notify any body ? Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. Cancelled after one year membership. Having booked online, I would have expected an email letting me know. This review is on the company and not the local gym. Even spend time trying to find a locker that works!PRO's / The gyms open times are good. Friendly staff. This hasn't happened and all attempts to contact them regarding this is being ignored. Waste of money. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Needs improving but here is hoping it gets there! I got nothing. Your experience matters. I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. It goes against our guidelines to offer incentives for reviews. Verification can help ensure real people write reviews about real companies. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. I email head office never got a reply. Anyone can write a Trustpilot review. The gym had closed down suddenly in November 2021 and hasn't provided a refund. because of this I was able to cancel my contract. !Poor service. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. This company doesnt care about its members, its purely about money for these people. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. Now they demanding me aggressively to pay 225 bc of THEIR mistake. Your experience matters. Im going to have To cancel direct debit. Even a reminder email could have helped, Never join this gym, Its not good. 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them. Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. Awful!! Very clean with a good atmosphere and equiptment maintained to high levels. Your experience matters. The number for the centre was not being answered, neither were emails. Here are 8 tips for writing great reviews. Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. Very unprofessional! They want you to sign up to a 12 month contract with the promise you can freeze free of charge. | Read 41-60 Reviews out of 241 I know several members have request a standing calf raising machine. Don't trust the staff at face value. Worst customer service ever have not had one reply to my messages or calls!! Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. Bit apprehensive being a female in my 50s. Staff beyond rude ! After a few weeks of this i started to get upset. And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. townhomes for rent in pg county. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Trugym luton are refusing to refund me 200 of my hard earned cash! Once they couldnt take a payment and they kept emailing me to the email address with what I registered first, therefore I didnt see them and they kept charging me. No warning, no contact via letter or email. The Stockton site seems to be run on a shoestring. Save your money, go elsewhere. Absolutely flabbergasted of the audacity and attitude she had with me. 2023 Trustpilot, Inc. All rights reserved. Join the 242 people who've already contributed. The air conditioning does not cool sufficiently for the Body Pump class, making it very uncomfortable.2) I missed a Tru Combat Thursday class once a few weeks ago and got an email reminding me to cancel the class if I could not attend. Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? Les Mills instructors are required to complete updated training twice a year to remain accredited. I'm now in the process of seeking legal advice and so far it's looking positive. The staff are always so friendly, helpful and encouraging when you need it the most. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. This year I registered again with a different email address. Here are 8 tips for writing great reviews. Awful!!! LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. Your experience matters. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! 2023 Trustpilot A/S. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. If you like swimming, prepare to be hugely disappointed! Save your money, go elsewhere. For the price per month, this is a great gym, it has everything u need and more. Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. I have been trying to contact them for a refund for months and have been completely ignored. Same story as everyone else, closed gym without warning and still waiting a refund, which I assume Ill never get. Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite!