StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. Theyre not offering one and I cant make the new date. For third party ticket resellers, it gets even more complicated. "The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHub's decision to make this move now," the company said in a statement. Its not acceptable, he said, explaining what to write. StubHub updated their policy today. But is StubHub legal? StubHub suspended that policy in March 2020, following the mass . 5. Whenever that might be.
StubHub to refund canceled events after pandemic complaints - USA TODAY Gambling problem? You might noticed something is missing. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. AZ, CO, CT, IL, IN, IA, KS, LA, (select parishes), MD, MI, NH, NJ, NY, OH, OR, PA, TN, VA, WV, WY, CA-ONT only.Eligibility restrictions apply. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . At least 12 dead after winter storm slams South, Midwest, The Saturday Six: Dental device controversy, scientist's bug find and more, Indonesia fuel depot fire kills 18; more than a dozen missing, 3 children killed, 2 others wounded at Texas home, Man charged for alleged involvement in 2 transformer explosions, Nikki Haley slams potential GOP contenders, and Trump and George W. Bush, Duo of 81-year-old women plan to see the world in 80 days, Tom Sizemore, actor known for "Saving Private Ryan" and "Heat," dies at 61, Alex Murdaugh trial: What to know about the double murder case, Flu and COVID combo shots won't be ready this year, FDA official says, White House pushing Congress to pass funding to combat pandemic-related fraud, FBI chief says agency feels pandemic likely started with Chinese lab leak.
Looking for a ticket refund? StubHub reaches agreement to repay StubHub's sole discretion (unless a refund is required by law)." 24. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois If a ticketholder can't attend, they can resell their tickets on StubHub with no selling fee. StubHub, as the middleman between buyers and sellers of secondhand tickets, says that handling refunds for the huge number of canceled concerts is simply not manageable. Filled out the block for reason. StubHub, for example, typically provides a credit of 120% of the total amount paid for tickets when an event is canceled (though the company recently . The firm does it on contingency, so you dont pay a fee.
StubHub.com | Better Business Bureau Profile If you've purchased tickets, you'll .
List of canceled, postponed, and rescheduled live events - Ticketmaster It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. Have already received refund from credit card. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. However, UPS and retail fees will not be refunded. Prefer a cash refund instead? Fax: 251.432.1700, Business Services and Commercial Litigation, Author: Bradley R. Hightower But, unfortunately, most are canceled for now due to the coronavirus. The credits are valid through the end of 2022. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. StubHub will cancel payment to the seller (or recover the payment if it has already been paid). However, there are some cases where StubHub may give you a refund, or even replacement tickets. Otherwise you will receive a voucher for 120% of your purchase price. That customer may need to try and exchange those tickets, or attend the rescheduled date. If a ticketholder cant attend, they can resell their tickets on StubHub with no selling fee. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. Lindsay is the author of this solution article. But StubHub responded by booting him from their ticket platform altogether, something experts say is a sneaky clause in StubHub's fine print. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. | NY Call 1-(888)-364-3065 |NYC Health Dept. If a team, venue, or event organizer invalidates a ticket to implement social distancing requirements, well treat the order as canceled. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled . If you purchase a product or register for an account through one of the links on our site, we may receive compensation. This image from. Help us improve this article with your feedback. With the economy suffering due to COVID-19, customers want their money back, from all sides. It was no problem canceling New York City hotels. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. YouTubes privacy policy is available here and YouTubes terms of service is available here. c/o National Registered Agents, Inc. If your event was canceled, in most cases you won't need to do a thing: we'll inform you of the cancellation and refund the amount you paid for your tickets, including all fees (except UPS and retail pickup, and fees on certain Major League Baseball purchases) on the same payment method used for purchase. Then theres the question of the legality of the move, beyond any ethical shortcomings. StubHub notes it was the first to offer the 120% credit for canceled purchases. If an event is rescheduled or postponed, your ticket will be good for the new date. [2] StubHub said theyd refund canceled tickets, but now theyre taking that back (StubHub is here for you. Today 3/27 #Stubhub updated their policy for CANCELED events. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. If the event for which you bought ticket (s) was cancelled, as indicated on your Notification, you are entitled to a refund of the paid value subject to the exclusions as set forth herein, unless the Event Organizer is offering a Credit (as defined below), and you want to accept that Credit. Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019.
Does StubHub refund playoff tickets? - KnowledgeBurrow.com "When all these events got canceled at the same time and the buyers wanted their money back, StubHub didn't have it. If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. If you have tickets, the first thing to do is decide what you want. College basketball conference tournament predictions: Picks for every mens league. StubHub owed him $111.36. The complaint contains several responses to StubHub's tweet about the changed policy from angry users to show they did not consider it convenient. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee.
If you can no longer attend the event, you can relist your tickets and we'll waive the sell fee. Prefer a cash refund instead? Straight-up refunds for purchases from official outlets. If the buyers billing address or event is in one of 14 states with consumer laws around refund then the customer still can receive a refund. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Unless you want a refund). SBNation.com. ICE Limitations. [4] The formal name of the user agreement is StubHub Marketplace Global User Agreement, and you can find a copy of it here: https://www.stubhub.com/legal/?section=ua. We have a situation right now where we had over 20,000 events canceled, basically at the same time," StubHub president Sukhinder Singh Cassidy told Axios.com. I want to assure you that StubHubs FanProtect Guarantee protects every purchase the ticket you have purchased on our site will get you into the event or we will make it right, reads the update, which is also signed by Cassidy. Stay home if you are sick and advise others to do the same. No representation is made that the quality of legal services to be performed is greater than the quality of legal services performed by other lawyers. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. Indiana asserted StubHub violated the Indiana Deceptive Consumer Sales Act, Indiana Code 24-5-0.5-1 et seq. Its just missing with no explanation. 11 investigates: Policies for getting refunds on canceled, postponed events this summer 11 investigates: Policies for getting refunds on canceled, postponed events this summer. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. But StubHub simply cant afford to play the role of banker. For a buyers and sellers, theres the waiting game on whether an event is canceled or just postponed. .
Can I change, cancel, or get a refund for my tickets after - SeatGeek CORONAVIRUS:NY Health Dept. StubHub was pressing hard to get money. For your convenience, we will directly add it to your StubHub account once the event is canceled.. Receive a coupon for 120 percent of your original. Refunds will be equal to the original purchase price. 2. 07-26-2021 09:10 PM 0 Reply Alastor Backup Singer Re: Event cancelled - Seller refunds? To learn more or opt-out, read our Cookie Policy. Take a look at what they promised those valued customers (emphasis is theirs): If you bought tickets on StubHub and your event is still happening, you are good to go! For big sporting events, when is a sellout a sellout?
How To Request a Vivid Seats Refund [Money Saving Hacks] - DoNotPay Buyer Guarantee | SeatGeek Most venues, ticket platforms, and resellers are offering full refunds (ticket fees included) when an event gets canceled.
What do I do if my event is cancelled? How do I get my compensation? All Rights Reserved.
Thats simple contract law, he explained.
STUBHUB - 63 Reviews - 199 Fremont St, San Francisco, CA - Yelp COVID-19 Impacted Events Updates : StubHub 2020 CBS Broadcasting Inc. All Rights Reserved. Powered and implemented by Interactive Data Managed Solutions. But why is insulin so expensive in the first place? Edit: People are asking a bunch of questions, so here is the article with StubHub's statement. How are others in the industry handling this? All rights reserved (About Us). According to court documents, when the pandemic caused wide-spread cancellations of events, StubHub reassured customers they would be receiving cash refunds, but they could opt to get a credit instead. If an event is canceled, we'll give you a StubHub credit for 120% of the amount you paid. Tickets bought through resale sites: For events that are canceled, StubHub, VividSeats and similar sites are giving out refunds just like Ticketmaster. Open the SeatGeek app. With offices in Birmingham, metro-Jackson, Mississippi, and the Alabama Gulf Coast, Christian & Small focuses on the areas of litigation and business, is a member of the International Society of Primerus Law Firms, and is the only Alabama-based member firm in the Leadership Council on Legal Diversity. Attn: Litigation Department
Ticketmaster, StubHub, TickPick Refund Policies | TickPick You can also follow WPXI on Facebook and Twitter. The organizers stuck to their no . The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. But people want their cash back now. If you want to receive local news alerts, please download our WPXI News App. ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ A StubHub official said Wednesday the company doesn't discuss active litigation. Michigans State Emergency Operations Center is coordinating state-government resources and the response to the coronavirus spread. Suite 101 The StubHub promise used to be every order is 100% guaranteed, but now due to the coronavirus, the company is no longer giving refunds. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled, their website says it's up to the event organizer. As if the cancellation of sporting events and concerts wasnt enough. Sorry we couldn't be helpful. pic.twitter.com/onFRrGVh6S. Stubhub does not have the money for refunds and recently admitted so in court. If you sell they will reduce or waive the sellers fee. Postponed events may not be eligible for refunds. Legal Statement. If you don't, we may cancel orders and charge you as provided in our User Agreement. Russell Westbrook is being left wide open on offense, and hes still hurting the Clippers. Theres a lot happening in the world. If your event is canceled and not rescheduled, you'll automatically receive a full refund back to your original method of payment. 63 reviews of StubHub "Sellers can cancel the tickets you bought to an event and re-sell them if you do not accept the transferred the tickets right away. If you want to file a refund arbitration claim against StubHub for COVID-19 related event cancellation, you should follow the steps below. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. Suite 204
StubHub giving refunds for canceled events | Archive | wkow.com Just 21 days ago, online ticket exchange and resale company StubHub sent a reassuring email to their customers. Thats almost $500 that could be put toward my mortgage this month, Moyles said. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. Christian & Small LLP represents a diverse clientele throughout Alabama, the Southeast, and the nation with clients ranging from individuals and closely-held businesses to Fortune 500 corporations. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. ContactBruce Vielmetti at (414) 224-2187or
[email protected]. First published on August 20, 2020 / 6:06 PM. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled.
StubHub Settles For More Than $9.5 Million With Customers Denied Cash The reason I bought tickets on StubHub was the guarantee. Farley said refunds should be a piece of cake. Select the ticket group you'd like to sell. No. In that email, Cassidy outlines to their valued StubHub customer base that there really isnt anything to worry about when it comes to tickets they purchased. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. We will process the refund to your original payment method within 5 days. "You give the guy a free piece of cheesecake, do you want them to come back and eat 500 more down the road? Tap Tickets in the navigation bar at the bottom. It had already been disbursed to the sellers. Ticketmaster and its owner, Live Nation, whose pandemic ticketing policies were also subject to complaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. To enjoy unlimited access to our journalism, subscribe today. Call 1-800-GAMBLER. StubHub, however, won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. Consumer lawyer Craig Kimmel says in most cases, its better to get a refund now. Avoid close contact with people who are sick. From the Rolling Stones to James Taylor and Janet Jackson, Pittsburgh had some great concerts lined up for this summer. Explain your scenario, and provide any applicable evidence. Amid the coronavirus pandemic, StubHub changed its refund policy. pic.twitter.com/onFRrGVh6S. 4. FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. Simply go to yourStubHub Walletand click the Request cash refund button on the appropriate credit. Set your price or use our recommended price and tap List tickets. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. Buyers of NFL tickets agree to the NFLs supplemental health and safety terms and all team-specific terms available therein. Reply from StubHub UK. Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. "It's really bad customer relations, I think, to kick people off for disputes like this," said Ted Rossman of BankRate. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. News provided by The Associated Press. Its a material term of the agreement, Kimmel explained. But another major sticking point in all of this is event postponements, an entirely separate category of cases. [1] This article is written for use by U.S. residents; if you reside outside of the U.S., certain parts of the user agreement discussed in this article may be inapplicable. And new figures show more than half of ticket holders still haven't gotten their money back. It was a waiting game until March 30. FORTUNE may receive compensation for some links to products and services on this website. The StubHub policy for rescheduled events is that the tickets are good for the new event and you can either attend or sell the tickets.
r/stubhub - This is how I got my money back from StubHub. I would StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of purchases made in states where law required cash refunds in such an event. Avoid touching your eyes, nose and mouth with unwashed hands. Date of experience: 20 January 2023. Events that were postponed or rescheduled won't be refunded, Fowlks said. If your event is canceled, StubHub says it will add a coupon worth 120% of your original order to your StubHub account. Marketplace is a division of MPR's 501 (c)(3). Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. Exhibit A, StubHub Article, Notice of Dispute, Exhibit B, StubHub Article, Consumer Demand for Arbitration, https://www.stubhub.com/legal/?section=ua, Exhibit C, StubHub Article, Request for StubHub to Pay Fees, https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf, International Society of Primerus Law Firms.