You can report an issue by going to the Xfinity Status Center. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. Who do you call for a downed cable line? How to Report an Issue Online Visit xfinity.com/xfinityassistant. 1 6 Voting closed 14. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. Who is responsible for cable line from pole to house? An official employee, such as myself or whoever is first available, will respond. Don't worry, we'll never do that as it might cut into our profits for the quarter. Please call this number (855) 307-4896 to set up your service. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. I am extremely frustrated this issue has not been of the upmost importance to your company. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to
[email protected]. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. Your IP: I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. How to Reach a Real Person at Comcast/Xfinity. Include the words "Firewall Investigation" in the subject line. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Thanks. Hello there! To confirm, are the wires in question still low-hanging by chance? A recent storm brought down a tree which took down one of the above ground cables by my house. Should you experience further issues, please create a new post. We have made changes to keep employees safe so response and call times may be longer than usual. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. Some utility companies mark or paint their lines. Our team can assist with getting those downed wires raised. Create an account to follow your favorite communities and start taking part in conversations. Reddit and its partners use cookies and similar technologies to provide you with a better experience. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Press Enter to send it. Cloudflare Ray ID: 7a2ad44e3df86ef8 Massive outages do occur because of problems such as storms, floods etc. I do apologize once again for the delay on our end and sincerely appreciate all your patience! We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. We're sorry that didn't solve your issue. The tree and the cable are both on the grass verge next to my property. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. This website is using a security service to protect itself from online attacks. Talk to Us. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. A drop-down list appears. Contact Us | Comcast Business Support You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. You have to sign up for gig service and sign a 2 year contract first. We ask for direct messages because we can't post personal information in public. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. We have made changes to keep employees safe so response and call times may be longer than usual. It's infuriating. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. For immediate assistance, check out the Xfinity Assistant. Just select Xfinity support and you will be able to speak with the next available specialist. I also appreciate you taking a moment out of your day to reach back out to our team! Hello @ryanray.rr81 and thank you! If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Stay at least 10 feet away from the wire and secure the area to keep others away, too. Click Continue. Do what's best for your business. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . #iworkforComcast If you receive overhead electric service, your electric system con- sists of the following: 1. You aren't allowed to. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Genius. 2 1 RR ryanray.rr81 Visitor 2 Messages In the aftermath of a major storm, be aware of hazards presented by downed power lines. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. and our I really appreciate you being a member of the Comcast Family! Then Call Us. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Let us give you a call as soon as an agent is available. It's not the power line and I don't think it's the regular cable either because there's no service outage. By selecting Accept all, you consent to our use of Cookies. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Type a message to let us know what your issue is. Thank you so much for contacting our Xfinity Support Team over Reddit. Report an issue Select Chat. Responsible . I suspect it's an old wire). Thank you for reaching out to our forums community, its great we can connect this way! A tree in my back yard has two large branches resting on the phone/TV cables. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. Our team can help get that line raised. Cookie Notice We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. 70% of power outages are caused by major weather. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. Warn others to stay away. A recent storm brought down a tree which took down one of the above ground cables by my house. You can email the site owner to let them know you were blocked. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. For your safety, do not touch or move the downed line. X | `>`. A drop-down list appears. If the IP address resides on the Comcast network. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. I am a bot, and this action was performed automatically. You can also request a call at a time that fits your schedule. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. I called on 7/20/21 to report this issue and no-one has been to fix the wires. Here is a list of frequently requested telephone numbers: Cable. The easement at my back property line has poles with electric and utility lines. I am an Official Xfinity Employee. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. I need someone to come out and fix it. Click the direct message icon, 2. This option is available 24 hours a day, 7 days a week. Call us at 800-477-5050. Click the Check for Issues button. Create an account to follow your favorite communities and start taking part in conversations. Remember: This number is just for unburied ground cables. Our community is your official source on Reddit for help with Xfinity services. Can you please send us a Modmail message with your first and last name and full address? How does cable internet get to your house? See how you can save when you add Comcast Business Mobile or add a new line. How do I report down a cable line? i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. if the line is damaged, to reconnect service they'd probably be running a new line anyways. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages The tubing will start to shrink almost right away. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. Report downed power lines at 713-207-2222. In the top right corner, you'll see a little chat icon near the bell icon. Make the report to that person.. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums How do I talk to a real person at Comcast? I hate to hear this has been your experience and would love to investigate this for you! Let us know if you find downed or uncovered wires or cables in your area. Let us know. Please contact the moderators of this subreddit if you have any questions or concerns. Enter another ZIP to see info from a different area. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? I explained this to the rep when I called to cancel. With our new Xfinity support chat, you do not need to input the name of a person. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Like. The ground around your car may be energized. Verizon Business customers. Search accounts based on account number, or chat online. A coaxial cable is capable of carrying current. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . Then, call PG&E at 1-800-743-5000. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Say "No account." I am at a loss. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) ASA, ABA, Adherence). Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. 115.124.120.233 To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Sky News is distributed via an English-language radio news service, and through online channels. Our community is your official source on Reddit for help with Xfinity services. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. Comcast does not do tree trimming. Performance & security by Cloudflare. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Occasionally there is a mix up and Comcast forgets to bury the drop. Click to reveal Companies respond better when others are watching. I think it may be the original phone line. Comcast Xfinity problems in the last 24 hours. Thanks! First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. Cookie Notice A drop-down list appears. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago Not a word either by phone, email or through the support chat since then. Dial 333 to get connected to a customer service representative. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. Archived post. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Privacy Policy. up. That person will tell you who the city's contact is in the Comcast governmental affairs office. You may have to enter a lot of personal information to get connected, including your ZIP code. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Hope this helps you out. They have been hanging very low for over a year. Discussion. the chances of Comcast having their act together enough to even . Call 800.288.2020 and select Repair. New comments cannot be posted and votes cannot be cast. My thinking, if I were to do this at my house would be that that 1.) Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. How do I get Comcast to come deal with this? The tree and the cable are both on the grass verge next to my property. https://corporate.comcast.com/stories/meet-our-digital-care-team. Jacksonville, Florida Area. I hope youre having a great week so far! Jul 2007 - Sep 20169 years 3 months. In order to get started can you please send me a Modmail message with your full name and service address? We've had a downed wire touching our building for about two months at this point. To qualify for the credit, customers must: 1. How do I know if my home is wired for Comcast? How do you get straight to a representative? We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Hello @user_300363 and thank you! We've had a downed wire touching our building for about two months at this point. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. How to report a down or damaged CenturyLink line. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). Usually 911 dispatch has unlisted numbers for utilities. 1. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree .
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