It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. The company does have something they term FanProtect Guarantee in its User Agreement. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC Have a StubHub question? To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Review, To see your event status, log in to your StubHub account and select 'My tickets' then. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. Those will be paid out by the end of May. Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. Check out the table below to see the best alternatives to StubHub. We'll email you when an event is canceled. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Another way you might reach the company is by sending them an email. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started.
StubHub issuing refunds for events canceled due to COVID - The Enquirer United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me? For customer support people can visit their help topics to search for answers to questions or browse popular topics. Did you find it helpful? To reach Customer Support call 1-866-788-2482. Copyright 2020 Scripps Media, Inc. All rights reserved. If I did I woulda dropped my price or took my friend to the game. What Qualifying Event Would Trigger 18 Months COBRA Continuation? Officials in nine states, including Ohio and theDistrict of Columbia, initiated a joint investigation after getting numerous complaints from consumers that StubHub was violating its "FanProtect Guarantee" policy. There Application crashes. Indiana: "approximately 6,800 consumers" affected. Have an idea for StubHub? After the switch, you will enter the email address you use to access the community in order to reset your password. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . / What happens when an event is canceled. An email might never be responded to, and the same goes for phone calls. Contact us United States and Canada. Poor customer service is the biggest pet peeve to DoNotPay. DoNotPay doesnt care about that.
Refunding tickets to a cancelled event - stubhub.community Are You Having Trouble Getting in Touch With StubHub?
Review the StubHub return and refund policy at ReturnsAndRefunds.com. Enjoy! We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you.
StubHub Settles Multi-State Lawsuit Over COVID Refund - TicketNews Support : StubHub Go ahead and file a chargeback on your credit card. If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. No. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. Since its inception 22 years ago, StubHub has grown to 800 employees. StubHub also has live chat operating 24/7. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. On March 7th, StubHub emailed Marrali a copt of its refund policy. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA.
Refund for Foo Fighters tickets? - StubHub Community The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. This number worked fantastically, and I got all I needed accomplished! How do I complain to StubHub? Personal Loans can provide financial relief during an emergency. Phone Call 1-866-788-2482. The credits are valid through the end of 2022. Your California Privacy Rights / Privacy Policy. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. Who do I contact? Opinions are our own, but compensation and in-depth research determine where and how companies may appear. where can I go to use activate the voucher so I dont lose that as well. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." How can I email stubhub to refund tickets for a cencelled event. Hurry up and access DoNotPay from any web browser to check out everything we offer. Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. StubHub is offering the retroactive refunds now because the live events industry is opening back up.
A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. It is possible to request a refund on a purchased StubHub ticket manually. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. New Yorkers, however, are in luck. We are changing the way you register and sign-in to the StubHub Community. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. and take advantage of this neat service whenever you need it. Perhaps Its Time to Switch to Something Other Than StubHub. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. I had to ask for a manager. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. The cash refund will be issued by May 31, 2021 and will. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. I live in GA - was supposed to go to a premier league game in England in March. DoNotPay can be by your side during the process and help you sue any company in small claims court. They are printed with duplicate.
Concert canceled? Ticketholders have issues getting refunds - KSDK Events postponed or rescheduled won't be refunded, Fowlks said. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec Copyright 2007 - 2023, ContactHelp.com. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516.
Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund.
Buy sports, concert and theatre tickets on StubHub! If its past 10 AM on the day of your event and you dont have the tickets, please contact us. I have been trying to purchase tickets for over a week now. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office?
How do I contact StubHub customer service? - KnowledgeBurrow.com In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e please contact StubHub US Customer Service at 1.866. Harris Teeter. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. Clear your Internet browsers cookies and cache. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). I received an access code that didn't work and Customer Service asked me to give the seller a little time. Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. Stubhub said they have the seats were listed until a hour past kickoff. StubHub offersthe retroactive refunds because the live events industry is opening back up. Listings for companies similar to StubHub: Customer service is awful. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. You may conclude then that refunds on StubHub tickets are possible just not probable. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. Let us teach you the major money lessons you NEED to know. The old bait and switch! This number works. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Ticketmaster will be the only place selling VIP Tickets though. "The return of live events, the input of customers, partners, and regulators, and the . Enjoy!Make sure we land in your inbox, not your spam folder.
How do I request a refund? - Ticketmaster All Rights Reserved. Sellers . These are the steps to do it: Gather all the information you have on the purchase Dial +1 (866) 788-2482 Wait for a StubHub representative to reach you Explain your case the best you can See if youre using the right email and password. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. I was a no show due to a soft water flooding of o Supervisor " would NOT SPEAK WITH ME. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. StubHub suspended that policy in March 2020, following the mass-cancellation of events triggered by COVID-19 concerns. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. Registered users: Log in to your StubHub account. Get immediate StubHub support from HelpOwl.com. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by.
StubHub to refund canceled events after pandemic complaints - USA TODAY Pennsylvania Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. North Carolina When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. If you purchased on a registered account, your credit is available within your StubHub Wallet. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . They're upset StubHub is refusing to .
What Happens If I DonT Pay National Insurance Contributions? The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option.
StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. There you will see your canceled event credit along with a link to request a refund instead. And the exact same seats they re listed and sold for a different amount sold and the payout. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours.
As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. After this experience, I'll take my business elsewhere. StubHub changed its refund policy about a month ago. Had a concert canceled because of COVID-19? On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. We do still love going to events and want buying tickets online to be easy and safe. Enter your gift card number in the Add a Fancode & gift code section. If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. Keep in mind that you may not be refunded in money. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. Thanks SO much! When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. It is taking Stubhub about 120 days to process refunds. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. A Personal Loan can help you mitigate losses and get back on track.
Solved: Refund Request - StubHub Community Phone: 866-788-2482. StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. So the funds are available but you only adhere to the state-by-state laws? StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. On March 7th, StubHub emailed Marrali a copt of its refund policy. No matter how you get them, well email you when theyre ready. Your refund will be processed to the payment method used at the original time of purchase. The corporate office phone number is 415-222-8400. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . Reached out to customer service twice still can't list tickets. Fatsuma Stagehand If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . I had a fraudulent charge on my credit card account from Match.com. I've been a customer for a long time and am not happy. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. New Jersey These are often free tickets the seller can relist. That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. Apply your StubHub balance during checkout on your next purchase. 1.866.788.2482. How to reach a live person: Speak "customer service" at first prompt. but I havent been able to get in contact with anyone from StubHub. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Find the sale. How do I complain to StubHub? How do I contact StubHub for refund? Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General.
Solved: Refunds - StubHub Community Alternatively, you can send us an email at
[email protected] FAQ Lots of answers to questions are in our FAQ. StubHub is offering the retroactive refunds now because the live events industry is opening back up. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. You can also try refreshing your Listings page. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). I was only given the option of the credit and the event was in CA. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. We cant contact them and ask them to lower their prices. They showed my same seats that they cancelled sold and the payout. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners.
How to Get a Refund for All Your Tickets - Vulture Enter your gift card PIN in the PIN field when prompted.
How do I contact StubHub support? - KnowledgeBurrow.com Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement.
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