Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Sign up to the newsletter to get style updates, exclusive info on sale events and more. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). You will be contacted by email to verify your review. In just a few steps, we'll have it sorted. If valid, the page will refresh and your total will be updated accordingly. Can I return my online order to one of your stores. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. 10% off at Footasylum on first orders with this promo code. Shoved the card machine into our face. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. How are you today? 10/10 will not be using footasylum again. Absolutely fuming with this company. High performance sneakers, trending streetwear and exclusive product weve got you. Verification can help ensure real people write reviews about real companies. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Ordered and paid on 10th December my daughter's Xmas present. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. I brought some trainers and returned them just before the 28 day period which was allowed for returns. We use dedicated people and clever technology to safeguard our platform. And would recommend to all my friends amd family. Avoid this store at all costs. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Here are 8 tips for writing great reviews. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! It needs to be unworn or unused and still have the original tags. Treated myself to some new trainers and jogging bottoms in the sale! 3. very helpful as Liverpool didnt answer the phone. Here are 8 tips for writing great reviews. Manners cost nothing. The app also has a smooth checkout process with good delivery options which is available to over 60 countries. - Callum Phelps, posted 11 months ago I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. Footasylum Refund Reviews | Read genuine reviews on Footasylum refund F Happiness Grade Company Reviews Questions Refunds 32.00% - Difficult Phone: 0844 209 0804 Location: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood F Refund - Difficult 32.00 % Industry Average Keep up the good work Terry!Thanks so much.Tanya. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. * One or more of these files was not uploaded due to an invalid file type. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. In November 2022 I placed an order with FootAsylum and it never came. Do you agree with Footasylum's 4-star rating? Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Got them cheaper than any other website. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Rather than shopping on the Footasylum website, the Footasylum app (which is available on iOS and Android devices) is a quick and easy way to shop the full product catalogue from your phone or tablet. 60%. Once Footasylum has received and inspected your order, a refund will be issued. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. | Read 8,321-8,340 Reviews out of 55,152 If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. One star as there is no 0 stars. A Footasylum discount code is the best way to save some cash, but there are other ways to get your goodies for less: Footasylum offers standard delivery for 3.95, next day delivery for 4.99 and Sunday delivery for 6.99. It's your job. Hey Karl!Thanks for taking the time to leave us a review. It's your job. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. To break them up politely to ask for helpit was like I had sowrn at them. They all fit perfectly. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Shopping & Fashion Clothing & Underwear Shoe Store Footasylum Footasylum Reviews 59,796 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review 4.0 total Filter : Most relevant CL Clare 18 reviews GB 7 hours ago Perfect from start to finish Perfect from start to finish. Up to 30% off at Footasylum on Puma with this discount code, 20% off at Footasylum on the Secret20 collection using this promo code, Extra 20% off at Footasylum on outlet products with this discount code, 10% off at Footasylum on first orders with this discount code, 10% off at Footasylum on app orders using this promo code, at Footasylum on Puma with this discount code, at Footasylum on the Secret20 collection using this promo code, at Footasylum on outlet products with this discount code, at Footasylum on first orders with this discount code, at Footasylum on app orders using this promo code, at Footasylum on first coat orders using this promo code, at Footasylum on trainer app orders using this discount code, at Footasylum on selected women's t-shirts, at Footasylum on selected women's footwear, or more at Footasylum on womens jackets in the sale, at Footasylum on womens coats and jackets in the sale, at Footasylum on kids trainers in the sale, at Footasylum on women's trainers in the sale, at Footasylum on women's clothing in the sale, at Footasylum on sale orders with this promo code, at Footasylum on full-price kidswear on the app using this discount code, at Footasylum on first coat orders with this discount code, at Footasylum on coats for new customers using this promo code, at Footasylum on first trainers orders with this promo code. Hey MattThanks for taking the time to leave us a review. Please note that we may share your email with the company to verify your order. Quality, style and value superb. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Great to hear that the parcel arrived so quickly. Stay ahead of the game with the latest trainers and clothing from Footasylum. 2. Return an item in Footasylum sells the latest trainers and clothing from a wide range of popular sports brands. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Once cleared, your points will turn into money off any future purchases. !spoke to Edge lane store about colours in crocs. If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. I would definitely recommend and will be a returning customer. Once your order has been dispatched, you'll receive an email from Footasylum that will contain the tracking information and links you need to track the progress. Date of experience: 18 December 2022 Any purchases made from the 21st October, up to and including the 24th December, will be covered under our extended Christmas returns policy. Nike Retro Fleece Jogger 4083633700 Mens Sportswear. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. I will always order with footasylum I am very happy with the service and products. Verification can help ensure real people write reviews about real companies. That is great news about the fast delivery.We hope to see you again very soon. I would avoid at all costs. Footasylum UNLCKD also means you can unlock access to priceless experiences like Footasylum events and product launches. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. 2023 Trustpilot A/S. 28 Feb. Up to 60% off at Footasylum during the half term sale. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. It goes against our guidelines to offer incentives for reviews. If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. 27 Feb. At least 30% off in the . They sent me trainers in a damaged box. Ordered item was faulty. Take care!Thanks,Rebekah. All in all, satisfied with my purchase and dealings with this shop. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. I would definitely recommend and will be a returning customer. Got them cheaper than any other website. This arrived within only two working days and all items were delivered intact and all there. Ordered standard delivery, was dispatched the next day & arrived the day after. I can't even point the blame at one member of staff because they were all terrible. Round and round in circles. If you'd like to return your order, you can within 14 days of receipt. Once you've placed your order, standard delivery takes between 2 to 4 working days to arrive. !\r\n \r\nGoods returned, Yodel receipt \r\n\r\n2 months later -still no replacement received", "Love my new trainers. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Anyone can write a Trustpilot review. At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more, Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Rolling eyes, rude attitude. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! I have sent them back the undamaged trainers in a damaged box as I received them. Full price items only. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Help future customers by talking about customer service, price, delivery, returns & refunds. Get Discount. We are so glad to hear you are happy with the service. As one of the UKs leading sportswear, streetwear and fashion apparel retailers, Footasylum has access to the latest collections from popular brands. We are so glad to hear you are happy with the service. Shocking company - bought two items trainers and sliders order value 100.28 never received. 2023 Trustpilot A/S. Discount. 3 ratings with the average rating of 4 out of 5 stars. This time, however, when I ordered, their courier choice was Yodel. Thank you so much. Find out how we combat fake reviews. Rock Woven Outdoor Pant. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. UK Returns Free return by our courier service. Avoid this store at all costs. Find out how we combat fake reviews. " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! - Rebecca Jones, posted 1 year ago "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". Tommy Jeans. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Footasylum is a sports fashion retailer in the UK with 70 stores and over 2,700 employees nationwide. Ordered coats for 2 of my sons in the sale. In real life, they are dull, boring and have no character at all. Please refresh the page and try again. Unable to get in touch with anyone from customer service to resolve issue. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Check out what 59,340 people have written so far, and share your own experience. Only response was we would receive a call within 8 hours - that was two days ago! Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Ordered it on Monday and it was delivered on Tuesday. As specialists in footwear, its bestsellers include trainers, football boots, sliders, slippers, flip-flops and sneakers. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. The North Face. We also ensure all reviews are published without moderation. For more information on the cookies that our site uses click here. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. Please provide a valid proof of purchase. Companies can ask for reviews via automatic invitations. Easy! They have scribbled size 7 on it. Received 2 small refunds for I don't know what! Footasylum is a leading UK retailer of fashion streetwear and sportswear. Looks like they have found the nearest spare tatty box to send them out in. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Here are 8 tips for writing great reviews. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Unable to get in touch with anyone from customer service to resolve issue. It can take up to 5-10 working days for your refund to be processed once Footasylum receive your return. They have sent them back to me and are refusing a refund. Here are 8 tips for writing great reviews. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. Footasylum processes its orders very quickly so theres a small window in which you can cancel your order and stop it from going out.
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